Privacy policy

Clinic Compass ("we", "us") is run by Adam Nicholls in Melbourne, Australia. We design websites and run Google and Meta advertising for health clinics. This policy explains what personal information we collect, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We only collect information we need to respond to you and provide our services. This includes:

• Contact form details: your name, email, phone number, current website and any message you send.
• Client information: details you share with us while we work together, such as questionnaire answers, practice information, images and website copy.
• Website usage data: information about how you use our website, such as pages visited, device, browser and approximate location, collected through cookies and similar technologies.

How we use your information

• To reply to your enquiry and arrange a chat.
• To design, build and manage your website and advertising.
• To understand how visitors use our website so we can improve it.
• To show our ads to people who have visited our website.

We do not sell your personal information.

Cookies, analytics and advertising

Our website uses the following third-party tools:

• Google Analytics to measure website traffic and how visitors use the site.
• Microsoft Clarity to understand how visitors interact with pages, including heatmaps and session recordings.
• Meta Pixel to measure the results of our Facebook and Instagram ads and to show ads to people who have visited our site.

These providers may set cookies and collect information about your visit under their own privacy policies. You can block or delete cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out add-on, and manage how Meta uses your information in your Facebook ad preferences.

Who we share information with

We share information only with service providers that help us run our business, such as our website host (Netlify, which also receives contact form submissions), email providers and the analytics and advertising tools listed above. We may also disclose information where required by law.

Some of these providers store data outside Australia, including in the United States. By using our website or contacting us, you consent to your information being handled this way.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as required by law.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below.

Complaints

If you have a concern about how we have handled your information, please contact us first and we will respond as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Adam Nicholls, Clinic Compass
Email: adam@cliniccompass.com.au
Phone: 0413 360 468

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.